HS-Presicion quality?

olchevy · #1 07-30-2010, 11:19 PM

Okay many of you all saw my previous thread where midway usa had screwed up my order and sent me the completely wrong stock. Well today the Right one arrived, I was excited but that was short lived!

I examined the stock to find not one but THREE SEPARATE cracks, and one CHIP I was like

!!!! Then I noticed where someone had previously drew with black sharpie arrows pointing to all the cracks in the stock!!!!

: banginghe

This was the correct stock so despite all the problems I decided to do a test fit to see if the stock fit me, and I loved the way it fit and handled.

I called HS-Precision directly, and was informed that they believed I had received a returned stock to Midway, where a previous customer had torqued down the front trigger guard screw(which only has to be a little past hand tight because it only hold the trigger guard on) and caused it to crack.

So I now have two options.

1) Return to Midway(again) and receive a full refund including shipping

or

2) Send it to HS-Precision to which I was told they would send me out a new stock, not try and repair the old one but actually send a new one. (I pay shipping to them they pay for it back)

So are these cracks really that easily put in a stock of this "caliber and quality"? I mean, I deal with a lot of materials from plastics to soft metals and know How easily some materials can crack and break if bolts are over torqued, but I would have believed with the materials used in this stock it would be very hard to do? Am I missing something?

Here are the cracks and two pics of the whole rifle assembled, and all cracks go completely through the stock to the other side!

So in short are the following pictures indicative to the quality of HS-Precision stocks?

This is the first one I noticed. It is at the bottom of the mag well, and goes through to the inside.

Here it is from the inside.

This one is in that cross bridge between the trigger and mag well, there are actually two separate ones in here.

These are the other side of the above picture in the cross bridge.

This is the chip

And these two are just the complete rifle assembled..

timgarside · #2 07-31-2010, 02:52 AM

Looks like the previous purchaser had a bad fit and did some prying. Not everyone is fit for smithing.

Clarke123 · #3 07-31-2010, 07:21 AM

Return it to Midway and demand that it be replaced with a new (unused) stock. Also let customer service know (in a nice way) that you will be sending separate correspondence directly to Larry Potterfield with details and a request for an explaination as to why you should ever do business with them again.

olchevy · #4 07-31-2010, 09:16 AM

Quote:

Originally Posted by Clarke123

Return it to Midway and demand that it be replaced with a new (unused) stock. Also let customer service know (in a nice way) that you will be sending separate correspondence directly to Larry Potterfield with details and a request for an explaination as to why you should ever do business with them again.

I want to deal with Midway directly, however they had ran out of those stocks, or any to fit my rifle for that matter, and are not even expected to receive any till 20-9-10........I do not want to wait over another month and half on a possibility that it will come in...... But I can send it to Hs and he said he would ship out a new one in 3-4 days after he receives it.......I just want this resolved and soon....

Oh and I am always super nice to the customer service people, they always try their best to make it right and plus their not the ones that put it in the box to ship to me. It is probably some guy in a warehouse making little money jumping from job to job.

Clarke123 · #5 07-31-2010, 07:27 AM

BTW: I like your signature:

"In order to catch the right fish, one must fish in the right waters! ( In finding someone)"

My Grandmother used to say: "You can't catch trout fishing in a sewer!"

Also remember that this is just a "Bump in the Road", not a "Life Defining Event"

wareagle5.0 · #6 07-31-2010, 07:53 AM

you CAN catch wrinkle neck brown trout in the sewer, but i've heard they dont eat to good .

jglenn · #7 07-31-2010, 10:37 AM

return it to HS they have a lot invested in making you a happy customer.( it is their stock after all)

they make a fine stock and have very good customer service.

MadDawg51 · #8 07-31-2010, 10:57 AM

You might try calling Midway and letting them know that you plan to ship it to HS so you can get the correct stock without waiting 2 months. Let them know the experience has not been very pleasant and that it is costing you extra for shipping. Ask them if there is anything they can do to make it right for you. They just might give you a discount or free shipping on your next order to make things even. I've found Midway to be pretty good in customer service.

olchevy · #9 07-31-2010, 12:26 PM

Quote:

Originally Posted by MadDawg51

You might try calling Midway and letting them know that you plan to ship it to HS so you can get the correct stock without waiting 2 months. Let them know the experience has not been very pleasant and that it is costing you extra for shipping. Ask them if there is anything they can do to make it right for you. They just might give you a discount or free shipping on your next order to make things even. I've found Midway to be pretty good in customer service.

That is exactly what I am going to do, its like you took the thought right out of my head...lol

cmshoot · #10 08-01-2010, 08:54 AM

Sounds like more of a Midway problem than an HS Precision problem. Either way, I hope you get it worked out to your satisfaction.

I've used and installed a lot of HSP stocks over the years and have only ever seen a problem with one of them: it had a "bulge" in the barrel channel that touched the barrel, which was supposed to be freefloating. I little work with a round bar wrapped in sandpaper took care of the bulge, pretty minor over all.