You are right Sir. Unless you have already done your research and start asking questions. Then they have to go back to the big man who actually deals with Benelli and then you get the truth. And from what a Benelli rep told another gun dealer just up the road that shimming it has absolutely nothing to do with this particular gun. He showed the dealer how to fix the problem without wasting time sending it to Benelli. My buddy is going to take his by there so we shall see.