Al33
Senior Member
In mid-December I accepted an offer from Comcast for cable DSL. We opted on the first available date for hook-up after Jan. 1 which was yesterday. They gave me a three hour window of time for their arrival which was from 2 - 5 PM. I emphatically told them on more than one occassion I would not be available until after 2:45 PM and gave them my cell # to call if they got there before I did.
Just to be sure, yesterday morning I spoke with the agent who arranged everything to remind him that I would not be home until 2:45 at the earliest. He stated it would probably not be a problem as they usually ran late on rainy days anyway.
Well, wouldn't you know it, they came and left only minutes before I got there. There was a VM on my home phone recorder advising me to call back and reschedule. I called the number and after going through all the prompts, was put on hold and had to listen for 17 minutes to a lady telling me over and over how important my call was to Comcast. Finally an agent answered and I asked if this was the kind of customer service I could expect after I subscribed to their services. She assured me it was not, and that today was an especially busy day. She stated she would try to get the crew to come back and wanted me to standby at home, assuring me she would personally call me back.
I still have not heard from her or anyone else, and at this juncture, it will be a fruitless call for them if they do.
I can only imagine what kind of customer service they provide their subscribers who have already signed contracts if this is what they offer to potential subscribers. :
Man, it seems they think they are the only store in town.
So, I want be having DSL in my home for awhile. It will take a little time before I will even want to try to get it again, but when I do, and unless they offer some tempting amends, it will certainly not be Comcast.
Al
Just to be sure, yesterday morning I spoke with the agent who arranged everything to remind him that I would not be home until 2:45 at the earliest. He stated it would probably not be a problem as they usually ran late on rainy days anyway.
Well, wouldn't you know it, they came and left only minutes before I got there. There was a VM on my home phone recorder advising me to call back and reschedule. I called the number and after going through all the prompts, was put on hold and had to listen for 17 minutes to a lady telling me over and over how important my call was to Comcast. Finally an agent answered and I asked if this was the kind of customer service I could expect after I subscribed to their services. She assured me it was not, and that today was an especially busy day. She stated she would try to get the crew to come back and wanted me to standby at home, assuring me she would personally call me back.
I still have not heard from her or anyone else, and at this juncture, it will be a fruitless call for them if they do.
I can only imagine what kind of customer service they provide their subscribers who have already signed contracts if this is what they offer to potential subscribers. :
Man, it seems they think they are the only store in town.So, I want be having DSL in my home for awhile. It will take a little time before I will even want to try to get it again, but when I do, and unless they offer some tempting amends, it will certainly not be Comcast.
Al
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