My wife surprised me with a power press for Christmas. I went to put it together and the bolt/housing connecting the motor to the shaft was stripped out. I called Last Chance and let me tell you, they are the nicest people you could ever ask to deal with. First, Noelle was just as polite as could be and Justin, their tech, no questions asked sent me a new motor. He admitted that they had a bad batch get out and is sending me a new motor. I went ahead and upgraded to the foot pedal for a little bit more and he is going to install it before it ships out. I'm always hearing Customer Service horror stories, so I thought I would share one good one from a Georgia company. Now I still have to get the press up and running, but I am very pleased so far with how they handled this.