My wife's desktop HP computer has suddenly, and for the first time ever in 20+ years of computer use, been infected in the past few days with malware. We understand this is particularly nasty and well hidden malware which is said to be very hard to totally remove (Rootkit.Fileless.MTGen), and regenerates itself if it's not.
We still have Windows 7, was using IE 11 until a few days ago when we loaded and she began using Firefox (which she really likes). Microsoft Security Essentials always runs in the background and full scans are performed every couple of days (Essentials never finds anything for this malware). We also use Malwarebytes and have run scans daily for years as they are quick and thorough. Malwarebytes has found the footprint to this malware every time it has been run in the past 2 days (5 times). We have deleted the files through Malwarebytes each time, but they reappear in the next scan - it just regenerates.
I've spent all day researching removal tools, and none really seem to be effective in removing this malware, and a few may be promoting downloads from questionable sources themselves. There is a manual approach suggested on-line, but instructions are very long, complex and include suggestions like 'carefully remove files/registry entries you don't need' - I'm honestly not at all comfortable making a decision what files the system may need to run properly (or making a typo) and risk having to face a full reinstall to fix my error.
I'm considering finding someone qualified (if possible) to handle this for us (Lanier PC in Flowery Branch has a convincing web site) if I can't find software which will take care of it, which I haven't been able to so far.
Does anyone have recent experience with this threat or suggestions for software (or a technician reference) which will actually remove it completely so it can't regenerate itself? Due to the potential threats of this one, I'm very anxious to get it thoroughly removed as soon as possible. Any help or suggestions will be sincerely appreciated. Thanks in advance.
We still have Windows 7, was using IE 11 until a few days ago when we loaded and she began using Firefox (which she really likes). Microsoft Security Essentials always runs in the background and full scans are performed every couple of days (Essentials never finds anything for this malware). We also use Malwarebytes and have run scans daily for years as they are quick and thorough. Malwarebytes has found the footprint to this malware every time it has been run in the past 2 days (5 times). We have deleted the files through Malwarebytes each time, but they reappear in the next scan - it just regenerates.
I've spent all day researching removal tools, and none really seem to be effective in removing this malware, and a few may be promoting downloads from questionable sources themselves. There is a manual approach suggested on-line, but instructions are very long, complex and include suggestions like 'carefully remove files/registry entries you don't need' - I'm honestly not at all comfortable making a decision what files the system may need to run properly (or making a typo) and risk having to face a full reinstall to fix my error.
I'm considering finding someone qualified (if possible) to handle this for us (Lanier PC in Flowery Branch has a convincing web site) if I can't find software which will take care of it, which I haven't been able to so far.
Does anyone have recent experience with this threat or suggestions for software (or a technician reference) which will actually remove it completely so it can't regenerate itself? Due to the potential threats of this one, I'm very anxious to get it thoroughly removed as soon as possible. Any help or suggestions will be sincerely appreciated. Thanks in advance.