GeauxLSU
Senior Member
OK, you know customer service today is such that if I get what I expect, I’m shocked. In the unimaginable situation where I get MORE than I expect I’m truly floored! Well, that’s what’s happened with a hunting related product that I feel obligated to share, so that hopefully someone here will patronize this company in appreciation. Over three years ago I bought a pair of 'Mega Ears'. Since I’ve got ringing in my ears from too many miles on a motorcycle (and an awful lot of rounds fired as a kid) without hearing protection I bought those to serve three purposes:
1. Amplify game sounds while hunting (they work!)
2. Provide hearing protection when I pull the trigger (they work!) to help prevent the ringing from getting worse! (ps - PLEASE everyone wear hearing protection!)
3. And this was totally unexpected, keep my ears warm! I hate stuff around my ears while hunting because it interferes with my hearing. Well these cured that problem!
While trimming branches in a tripod stand Sunday a.m. I dropped them out of the stand!
The yoke did not survive the 12 foot fall. 
I was NOT happy. I figured well ‘maybe’ I can just buy the replacement part since the electronics somehow were still working perfectly, which in and of itself shocked me. (Each ear is a separate unit). I thought, nah, they're gonna' try and stick it to me to buy a whole new setup. I figured it was worth a shot anyway so I called the manufacturer (Bonner Technologies Group aka GAME FINDER) yesterday. They are headquatered right here in the good old south, in Huntsville, AL.
I spoke with “Mark” in customer service. Right off the bat he said "You broke the yoke." I said 'yes' and told him my problem and told him they were three years old (they have a ONE year warranty) and that I had dropped them from 12ft. He joked with me saying "They're not in warranty AND you dropped them, I'm not gonna' be able to help you ..." I said, "No, I know, I want to BUY the replacement part." He said, "I'm just trying to sound like that David Spade guy on that TV commerical where every answer is 'No'." I laughed but wasn't sure where he was gonig. :
He said, “Send them to me and I’ll put them in our new yoke system which is foldable (will make them even more convenient) and replace everything (the outer covering on the ear pieces have started to peel, don’t even notice while wearing it but I guess it does look bad) and it’ll be ‘on me’. You pay to ship them to me and I’ll pay to ship them back to you. Fair?.” All I could say was ‘Wow! Thanks.” I then figured well, there HAS to be a catch so this is probably going to take a while and it’s the middle of hunting season, so I asked “About how long should I expect it to take before I receive them back?” He said “When are you shipping them to me?” I said, “Tomorrow.” He said, “Ok, I’ll probably get them Friday a.m. I should be able to get them out that same afternoon.” I was absolutely floored. He said "I'll cal you back in a few minutes with an RA number." In less than 5 minutes the phone rang and it was hime with the number.
Folks, here’s a company that is repairing an item that I was stupid enough to break through blantant mishandling, they knew it, and it was also two full years out of warranty and they don’t care. They are fixing it, making it BETTER than it was before and all for FREE! Now I can tell you, if I’m ever in the market for ANY of the products they make, you can rest assured they will be getting my money and happily!
Once again, hats off to ‘Game Finder’ for doing something that is all too rare today. Providing EXCELLENT customer service!!
I'm sure most people are familiar with them but check 'em out. They've got some cool products. http://www.game-finder.com/
Restores my faith in humanity....
Hunt/fish safely,
Phil
1. Amplify game sounds while hunting (they work!)
2. Provide hearing protection when I pull the trigger (they work!) to help prevent the ringing from getting worse! (ps - PLEASE everyone wear hearing protection!)
3. And this was totally unexpected, keep my ears warm! I hate stuff around my ears while hunting because it interferes with my hearing. Well these cured that problem!
While trimming branches in a tripod stand Sunday a.m. I dropped them out of the stand!
The yoke did not survive the 12 foot fall. I was NOT happy. I figured well ‘maybe’ I can just buy the replacement part since the electronics somehow were still working perfectly, which in and of itself shocked me. (Each ear is a separate unit). I thought, nah, they're gonna' try and stick it to me to buy a whole new setup. I figured it was worth a shot anyway so I called the manufacturer (Bonner Technologies Group aka GAME FINDER) yesterday. They are headquatered right here in the good old south, in Huntsville, AL. I spoke with “Mark” in customer service. Right off the bat he said "You broke the yoke." I said 'yes' and told him my problem and told him they were three years old (they have a ONE year warranty) and that I had dropped them from 12ft. He joked with me saying "They're not in warranty AND you dropped them, I'm not gonna' be able to help you ..." I said, "No, I know, I want to BUY the replacement part." He said, "I'm just trying to sound like that David Spade guy on that TV commerical where every answer is 'No'." I laughed but wasn't sure where he was gonig. :
He said, “Send them to me and I’ll put them in our new yoke system which is foldable (will make them even more convenient) and replace everything (the outer covering on the ear pieces have started to peel, don’t even notice while wearing it but I guess it does look bad) and it’ll be ‘on me’. You pay to ship them to me and I’ll pay to ship them back to you. Fair?.” All I could say was ‘Wow! Thanks.” I then figured well, there HAS to be a catch so this is probably going to take a while and it’s the middle of hunting season, so I asked “About how long should I expect it to take before I receive them back?” He said “When are you shipping them to me?” I said, “Tomorrow.” He said, “Ok, I’ll probably get them Friday a.m. I should be able to get them out that same afternoon.” I was absolutely floored. He said "I'll cal you back in a few minutes with an RA number." In less than 5 minutes the phone rang and it was hime with the number. Folks, here’s a company that is repairing an item that I was stupid enough to break through blantant mishandling, they knew it, and it was also two full years out of warranty and they don’t care. They are fixing it, making it BETTER than it was before and all for FREE! Now I can tell you, if I’m ever in the market for ANY of the products they make, you can rest assured they will be getting my money and happily!
Once again, hats off to ‘Game Finder’ for doing something that is all too rare today. Providing EXCELLENT customer service!!
I'm sure most people are familiar with them but check 'em out. They've got some cool products. http://www.game-finder.com/
Restores my faith in humanity....
Hunt/fish safely,
Phil
