Ruger Customer Service

[Dr. Strangelove]

Wow. I'm impressed. I was at the range yesterday and the extracter on my LCP decided to, well, extract itself along with it's plunger and spring.

I called Ruger a few minutes ago, they offered to either have the pistol shipped to them and fixed, or simply send me the parts, free either way. I went with just having them ship the parts. I was on the phone for 7 minutes and 32 seconds, no hold time at all once I got through the "push this number for this" part of the call.

It's nice to see a company standing behind their products and using US based customer service.

 

[normaldave]

One of the reasons I chose a Ruger was customer service.

Is yours the first gen1 (has a "-" in the serial number), or the newer/better trigger gen 2 (no dash)? Not speaking about the new LCP II (roman numeral).

The LCP gen 2, of the old style is a tremendous bargain now after the launch of the LCP II. Folks often pass the gen 2 by, due to the issues with the initial LCP, but the gen 2 was improved, and is a fine little shooter. (Again, not speaking about the new LCP II...). Clear as mud ain't it?

A cerakote gold version, #3747, with the Davidson's lifetime replacement warranty above/beyond Ruger's excellent factory warranty, is on sale for $ 179 delivered to your local gun shop from an online retailer.

 

[Dub]

Good to hear.

Agreed on having faith in Ruger.

 

[GregoryB.]

I purchased a used Ruger 77 Years International and it was missing a scope ring screw. They sent me all new screws no questions asked.

 

[Stevie Ray]

I've had nothing but great luck and pleasant experiences with Ruger's CS, glad to hear that it's the same for other folks ... say's a lot!

 

[01Foreman400]

I’ve never used their CS but have always heard good things about it.

 

[Dr. Strangelove]

One of the reasons I chose a Ruger was customer service.

Is yours the first gen1 (has a "-" in the serial number), or the newer/better trigger gen 2 (no dash)? Not speaking about the new LCP II (roman numeral).

The LCP gen 2, of the old style is a tremendous bargain now after the launch of the LCP II. Folks often pass the gen 2 by, due to the issues with the initial LCP, but the gen 2 was improved, and is a fine little shooter. (Again, not speaking about the new LCP II...). Clear as mud ain't it?

A cerakote gold version, #3747, with the Davidson's lifetime replacement warranty above/beyond Ruger's excellent factory warranty, is on sale for $ 179 delivered to your local gun shop from an online retailer.

Sorry for the delay in replying, I was out of town for Mothers' Day weekend. Mine is the LCP 1 with no dash in the serial number made in Mayodan, NC. It's been a solid little pistol, the trigger is really not as bad as one hears, kinda staple-gunny, but for a tiny gun with no safety I'm OK with that. As my grandfather would have said, it's pretty much a "belly gun" anyway.

 

[rosewood]

kinda staple-gunny, but

That is a perfect description, I never thought of it that way.