SowGreen
Senior Member
I've had one of the best experiences I've ever had with any company I've ever dealt with. Starting about 3 weeks before I made my purchase with them I exchanged numerous emails with them asking various questions to help me make my purchasing decision. The first email I sent them was sent by me after business hours. I had a reply by 9:30 the next morning, in which, they answered all of my questions.
The second email I sent a few days later was replied to within 30 minutes. This leads me to my purchase and my third email. My order included a camera, camera tree mount, 6 lithium batteries, and an extra SD card. After I finalized my order I realized I forgot to add a cable lock. About 10 minutes after I made my order I emailed them and asked them if I made an additional order for the lock if they would add it to my order so I wouldn't have to pay additional shipping. I was blown away when they told me not to worry about making an additional order and that they would throw in the cable lock at no charge.
Following is our email correspondence:
Me: I just made a purchase a minute ago and realized I forgot to order something. If I make a separate order can it be added to my original order to avoid any shipping cost?
I would like to add the Master Lock Python Cable.
Them: No problem. Ill throw in a python cable at no charge. Thank you for your order and please let me know if you need anything else.
Me: Just to be clear, you are saying for me to go ahead and make the purchase of the Python cable and then you will add it to my original order to be shipped with free shipping, correct?
Them: We will add the Python cable to your order at no charge. Don't worry about placing another order.
As impressed as I was by this unusually great customer service I was equally impressed with how fast they processed and shipped my order. My order was placed at 12:52 pm on Thursday 3/26/15. At 3:52 pm my shipment information was sent to FedEx. At 3:58 pm FedEx picked up the order. I received my order Tuesday 3/31/15 at 1:26 pm.
Kudos TCP for going above and beyond.
The second email I sent a few days later was replied to within 30 minutes. This leads me to my purchase and my third email. My order included a camera, camera tree mount, 6 lithium batteries, and an extra SD card. After I finalized my order I realized I forgot to add a cable lock. About 10 minutes after I made my order I emailed them and asked them if I made an additional order for the lock if they would add it to my order so I wouldn't have to pay additional shipping. I was blown away when they told me not to worry about making an additional order and that they would throw in the cable lock at no charge.
Following is our email correspondence:
Me: I just made a purchase a minute ago and realized I forgot to order something. If I make a separate order can it be added to my original order to avoid any shipping cost?
I would like to add the Master Lock Python Cable.
Them: No problem. Ill throw in a python cable at no charge. Thank you for your order and please let me know if you need anything else.
Me: Just to be clear, you are saying for me to go ahead and make the purchase of the Python cable and then you will add it to my original order to be shipped with free shipping, correct?
Them: We will add the Python cable to your order at no charge. Don't worry about placing another order.
As impressed as I was by this unusually great customer service I was equally impressed with how fast they processed and shipped my order. My order was placed at 12:52 pm on Thursday 3/26/15. At 3:52 pm my shipment information was sent to FedEx. At 3:58 pm FedEx picked up the order. I received my order Tuesday 3/31/15 at 1:26 pm.
Kudos TCP for going above and beyond.