Baroque Brass
Senior Member
...if you exactly follow the requirements in the warranty agreement. I bought my 2018 truck with 30k miles in 2021. One of the selling points was a “lifetime warranty” that specifies that all service work must be done at the selling dealership. Since that’s four hours away, obviously that’s not practical. The warranty provided will allow service at another location as long as each service is pre approved. I’d been taking the truck to the Ford dealership, thinking that since they are a dealer, I’d remain in compliance with the warranty agreement. After three times of having to clean the oily handprints off the hood and interior of the truck, I decided to do something different, that being taking the truck to a local shop that I trust. I called the warranty administrator to ask if doing so would void the warranty and was informed that since I’d only had one service pre approved, the warranty was null and void. I tried to argue with the representative that I’d made no claims and wasn’t aware that each service had to be pre approved but would do so going forward, but he insisted the warranty was no longer in effect. I’d been told by several people (even the service writer at the dealership) that those warranties are not worth the paper they’re written on, as the administrator will look for anything to avoid paying a claim. They were right, the warranty is pretty much worthless.