Hey, not trying to derail this Moultrie thread, but wanted to post an update on the Spypoint posts I made recently. On the sixth or seventh email volley with Spypoint's customer service (over a couple of months), a rep made the suggesting of removing the SIM card (and not the steps all previous reps had suggested); sure enough, that seemed to get the camera updated to the new firmware and working reasonably well. Just needed to post this follow up. Peace out, back to Moultrie.